Marketing Final: Test 2 Multiple Choice

Total Flash Cards » 64

Money offered by a manufacturer to employees of channel intermediaries to encourage them to sell the manufacturer's product.
a. A trade allowanceb Pull moneyc. A store demonstration incentived. A premium paymente. None of the above


e. None of the ebove


Supply Chain Management
a. is a physical flow processb. is customer-drivenc. provides enhanced customer and economic valued. plays the role of communicator of customer demande. all of the above


e. all of the above


Defined as all activities directly related to the sale of goods and services to the ultimate consumer for personal, non-business use or consumption




The major characteristic that is used to differentiate between types of intermediaries is whether they


Take title to the products they sell


An institution that buys goods from manufacturers, takes title to these goods, and resells them to business, government agencies, and/or other wholesalers or retailers




Agents and brokers
a. take title to merchandiseb. only represent a great deal of input on the terms of the salec. have a great deal of input on the terms of the saled. generally are on salary with the manufacturere. none of the above


e. none of the above


The three basic functions channel members perform


transactional, logistical, facilitating


One configuration of a marketing channel entails producers selling to consumers with no intermediaries involved


Direct Channel


A competitive advantage can be developed by all BUT ONE of the following
a. Reverse engineer the product to copy successd. Deliver a product with high qualityc. Deliver a product at the lowest priced. Support a product with excellent servicee. Deliver truly unique product


a. Reverse engineer the product to copy success


What goes one step further than applied research by converting new technology applications into marketable products?


Product Development


The promotional mix is a combination of all BUT ONE of the following:
a. Advertisingb. PRc. Sales promotiond. Personal sellinge. Trade promotion


e. Trade promotion


In the long run, regardless of the effort put into the product management process, the most important factor determining if a consumer product will succeed or fail is


the way it implements its production strategy


Scientific investigation aimed at discovering new technologies


Basic research


Satisfied customers are likely to engage in positive word-of-mouth communication, thereby helping to bring in new customers. Thus, a means for attracting, developing, and retaining customers


Relationship Marketing


A product is best described as


Good, Service, Idea, Tangible


Product mix width may be defined as


the numer of different product lines an organization offers for sale


Everything, both favorable and unfavorable, that are person receives in an exchange. It can be tangible, intangible, a service, an idea, or a combination of these things




Planned Obsolescence


1. describes the practice of causing products to become obsolete before they actually need replacement2. Opponents of planned obsolescence argue that the practice is wasteful and unethical3. Marketers may avoid making quality, safety, and functional modifications to existing products to incorporate planned obsolescence into their marketing plans4. Consumers favor style modifications because they like changes in the appearance of goods such as clothing and cars


The symbol that cannot e spoken in a brand


Brand Mark


For which of the following products is it most important for branding to be developed in order to create a consumer who is reluctant to accept a substitute product?
a. Convenience productb. Shopping productc. Speciality productd. Adult producte. Unsought product


c. Speciality product


A new product strategy
a. links the new-product development process with the objective of the marketing department, the business unit, and the corporationb. is part of an organization's overall strategic planc. specifies the roles new products play in the organization's overall plansd. describes the characteristics of products the organization is offering and the markets it is servinge. both A and C are correct


e. both A and C are correct


Why is creation of a product the most important starting point for the marketing mix?


Determination of the price, promotional campaign, and distribution network cannot begin until the product has been specified


Takes new technologies and attempts to find useful applications for them


Applied research


How do market factors affect channel decisions?


New firms in extremely competitive markets will be more successful if they use indirect channels


At what stage of the new-product development process are most new product ideas rejected?


Idea Screening


Advertisers are often concerned with the noise level in a medium. The medium that is assumed to have the lowest noise level is:


Direct Mail


The final stage in the new-product development process




Which of the following statements about promotion and communication is ALWAYS true?
a. Communication seeks to create a favorable image for the sender.b. Promotion seeks to provide amusementc. Promotion seeks to modify or reinforce behavior and thoughts in some wayd. Communication attempts to reinforce existing behavior e. There is no difference between promotion and communication


c. Promotion seeks to modify or reinforce behavior and thoughts in some way


Many people would like to sell and buy on eBay, the most populay of the current Internet auction sites, but they have questions about the process and how to sell and price their merchandise. A company called has set up a directory of specialists to whom you can ask questions. When you choose a name and click on the "Call Now" button, the specialist is contacted and will personally call and answer your questions. charges a per-minute fee to the person who contacts its specialist. would be classified as a:
a. goodb. tangible resourcec. tangible productd. non-profit organizatione. none of the above


e. none of the above


A service cannot be touched, seen, tasted, heard, or felt in the same manner in which goods can be sensed and, therefore, is referred to as:




Which of the following is a service component customers use to evaluate service quality?
a. tangiblesb. empathyc. assuranced. responsivenesse. All of the above


e. All of the above


Which of the following would represent the fewest products?
a. Product mixb. Product itemc. Product lined. Market mixe. Market line


b. Product item


Which of the following statements about developing marketing mixes for services is FALSE?
a. Marketing mixes for services are often different than those for productsb. Marketing services is less challenging than marketing tangible goodsc. Elements of the marketing mix must be adjusted for the unique characteristics of servicesd. The intangibility and simultaneous production and consumption of services may require adjustments in marketing mix elementse. The variability and perishability of services may require adjustments in marketing mix elements


d. Marketing services is less challenging than marketing tangible goods


Which of the following is the best example of a convenience product?
a. an alarm clock purchased by an individual who wants to always be punctualb. a newspaper purchased on the way to workc. A $39.95 rose bush for the front yard of a new homed. sheets that match the new guest room wallpapere. a new microwave


b. a newspaper purchased on the way to work


Which of the following is NOT an example of a point-of-purchase promotion?
a. television monitors at supermarket checkoutsb. shelf talkers or couponsc. newspaper insertsd. shelf extenders into aislese. end-aisle and floor-stand displays (POPs)


c. newspaper inserts


The screening and concept testing stage of the new product development process is used to:


Eliminate undesirable ideas and predict consumer acceptance


A retail store can be classified according to its:


Product assortment


Housing several departments under one roof, a(n) _____ carries a wide variety of shopping and specialty goods and provides a high level of service


Department store


Kroger and Publix, and other supermarkets offer a variety of nontraditional goods and services such as video rental, flower shops, dry cleaning, and banking. This practice is called:


Scrambled merchandising


What refers to shopping without visiting a store and is currently growing faster than in-store shopping because of the consumer demand for convenience?
a. Non-store retailingb. Specialty merchandisingc. Hypershoppingd. 'etailing'e. Two of the above


e. Two of the above


Continuing relationship in which an individual or business grants business rights to operate or sell a product to another individual or business




Retailers control the six Ps of the retailing mix. The six Ps include the marketing mix plus:


Personnel and presentation


Communications by marketers that inform, persuade, and remind potential buyers of a product in order to influence an opinion or elicit a response




The main function of promotion is to:


Convince the consumers a firm's products offer differential advantages over those of its competition


The promotional mix consists of:


personal selling sales promotion, advertising, and public relations


The process by which we exchange or share meanings through a common set of symbols. People also assign meanings to feelings, ideas, facts, and attitudes.




The communication process itself consists of:


encoding, decoding, channel, sender, and receiver


Which of the following is NOT a reason to reposition an established brand?
a. Dominant competitorb. Changing demographicsc. Declining salesd. Changes in social environmente. Significant brand loyalty and customer satisfaction


e. Significant brand loyalty and customer satisfaction


What are the three basic tasks of promotion?


informing, persuading, and reminding


A form of impersonal, sponsor paid, one-way mass communication




Due to service _______, services cannot be stored, warehoused, or inventoried.




Brand is best described as:


Everything that defines your product and distinguishes it from its competitors


Which of the following statements about channels is NOT TRUE
a. The most common business product channel is directb. The direct channel and the retailer channel are the most common for sale of consumer productsc. The wholesalers in the consumer channels have been significantly reduced in recent yearsd. The Wal-Mart marketing strategy has had a significant affect on consumer product channelse. Agents and brokers are increasing in the product channels


e. Agents and brokers are increasing in the product channels


Which of the following would NOT be considered a competitive advantage?
a. High product qualityb. Low pricesc. Excellent serviced. Unique featurese. Bait and switch pricing


e. Bait and switch pricing


A product line is a group of products that are closely related because the:


products all function in a similar manner and provide similar benefits


Which of the following is the best example of a retailers?
a. the American Red Crossb. a television stationc. the local tax officed. a radio statione. none of the above is in retailing


e. none of the above is in retailing


Markets are often scattered over large geographic regions, yet a manufacturer may only have one location in the country. This creates a(n) _______ discrepancy.




An activity in which a long-term incentive is offered to induce the purchase of a particular good or service.
a. Publicityb. Sales promotionc. Promotiond. Advertisinge. None of the above


e. None of the above


AFLAC Insurance Company introduced a duck in its adds that said the company's name instead of "Quack". Since the advertising campaign began, AFLAC has created a duck premium, developed a line of clothing with the AFLAC duck, and used the AFLAC duck on its Web site. The AFLAC duck has become a tool for:


Sales promotions


The goal of sales promotion (regardless of what form it takes) is usually:


immediate purchase by consumers


Why do some marketers offer rebates instead of price reductions to induce short-term sales?


Rebates are especially good at enticing purchases, but most consumers never bother to redeem them


A newspaper article on how the Budweiser plant impacts the environment of Bartow County is an example of:




A business structure of interdependent organizations, reaching from the point of product origin to the consumer, is a:
a. marketing channelb. marketing mix intermediaryc. transportation channel or channel of movementd. channel of distributione. A or D


e. A or D


A management consulting business stays in touch with its business customers with phone calls and greeting cards. It periodically sends out needs-assessment questionnaires and designs new services to meet the needs revealed in these surveys. This is an example of relationship marketing based on :


social bonds