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What are the five elements of the listening process? |
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hearing, attending, understanding, responding and remembering |
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What is hearing? |
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physiological dimension of listening, occuring when sound waves strike the ear at a certain frequency and loudness |
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What is attending? |
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psychological process that is part of the process of selection |
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What determines what is attended to? |
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needs, wants, desires and interests |
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Attending in beneficial to whom? |
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the message sender |
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What is understanding? |
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the process that occurs when we make sense of a message |
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True or False: It is possible to hear and attend to a message without understanding it at all. |
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True. |
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What is responding? |
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responding to a message consists of giving observable feedback to the speaker |
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What is the major difference between effective and ineffective listening? |
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the kind of feedback offered |
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What is remembering? |
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the ability to recall information |
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What is the residual message? |
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what we remember, a small percentage of what is actually heard |
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