. Some of the
operations-related activities of Hard Rock Café include designing meals and
analyzing
them for ingredient cost
and labor requirements. |
|
true |
| |
The production process at
Hard Rock Café is limited to meal preparation and serving customers. |
|
false |
| |
One reason to study
operations management is to learn how people organize themselves for
productive enterprise. |
|
true |
| |
Shewhart’s contributions
to operations management came during the Scientific Management Era. |
|
flase |
| |
Productivity is the total
value of all inputs to the transformation process divided by the total value
of the outputs produced. |
|
false |
| |
Measuring the impact of a
capital acquisition on productivity is an example of multi-factor
productivity. |
|
false |
| |
Budgeting, paying the
bills, and collection of funds are activities associated with the
a. management function
b. control function
c. finance/accounting
function
d. production/operations
function
e. staffing function |
|
c |
| |
Which of the following
would not be an operations function in a fast-food restaurant?
a. advertising and
promotion
b. designing the layout of
the facility
c. maintaining equipment
d. making hamburgers and
fries
e. purchasing ingredients |
|
a |
| |
Reasons to study
Operations Management include
a. studying why people
organize themselves for free enterprise
b. knowing how goods and
services are consumed
c. understanding what
human resource managers do
d. learning about a costly
part of the enterprise
e. all of the above |
|
d |
| |
The ES of an activity that has only one
predecessor is simply the EF of that predecessor. |
|
t |
| |
The five elements in the
management process are
a. plan, direct, update,
lead, and supervise
b. accounting/finance,
marketing, operations, and management
c. organize, plan,
control, staff, and manage
d. plan, organize, staff,
lead, and control
e. plan, lead, organize,
manage, and control |
|
d |
| |
All of the following
decisions fall within the scope of operations management except for
a. financial analysis
b. design of goods and
processes
c. location of facilities
d. managing quality
e. All of the above fall
within the scope of operations management. |
|
a |
| |
The Ten Critical Decisions
of Operations Management include
a. Finance/accounting
b. Advertising
c. Process and capacity
design
d. Pricing
e. all of the above |
|
c |
| |
Walter Shewhart is listed
among the important people of operations management because of his
contributions to
a. assembly line
production
b. measuring the
productivity in the service sector
c. just-in-time inventory
methods
d. statistical quality
control
e. all of the above |
|
d |
| |
The service industry makes
up approximately what percentage of all jobs in the United States?
a. 12%
b. 40%
c. 66%
d. 79%
e. 90% |
|
d |
| |
Typical differences
between goods and services do not include
a. cost per unit
b. ability to inventory
items
c. timing of production
and consumption
d. customer interaction
e. knowledge content |
|
d |
| |
Which of the following is not
a typical service attribute?
a. intangible product
b. easy to store
c. customer interaction is
high
d. simultaneous production
and consumption
e. difficult to resell |
|
b |
| |
Which of the following is not
a current trend in operations management?
a. just-in-time performance
b. global focus
c. supply chain partnering
d. mass customization
e. All of the above are
current trends. |
|
e |
| |
Which of the following
statements about trends in operations management is false?
a. Job specialization is
giving way to empowered employees.
b. Local or national focus
is giving way to global focus.
c.
Environmentally-sensitive production is giving way to low-cost focus.
d. Rapid product
development is partly the result of shorter product cycles.
e. All of the above
statements are true. |
|
c |
| |
The Dulac Box plant
produces 500 cypress packing boxes in two 10-hour shifts. What is the
productivity of the plant?
a. 25 boxes/hr
b. 50 boxes/hr
c. 5000 boxes/hr
d. none of the above
e. not enough data to
determine productivity |
|
a |
| |
The Dulac Box plant
produces 500 cypress packing boxes in two 10-hour shifts. Due to higher
demand, they have decided
to operate three 8-hour shifts instead. They are now able to produce
600 boxes per day. What
has happened to production?
a. It has increased by 50
sets/shift.
b. It has increased by
37.5 sets/hr.
c. It has increased by
20%.
d. It has decreased by
8.3%.
e. It has decreased by
9.1%. |
|
c |
| |
The total of all outputs
produced by the transformation process divided by the total of the inputs is
a. utilization
b. greater in
manufacturing than in services
c. defined only for
manufacturing firms
d. multifactor
productivity
e. none of the above |
|
d |
| |
Which of the following is not
true when explaining why productivity tends to be lower in the
service sector than in the
manufacturing sector?
a. Services are typically
labor-intensive.
b. Services are often
difficult to evaluate for quality.
c. Services are often an
intellectual task performed by professionals.
d. Services are difficult
to automate.
e. Service operations are
typically capital intensive. |
|
e |
| |
Three commonly used
productivity variables are
a. quality, external
elements, and precise units of measure
b. labor, capital, and
management
c. technology, raw
materials, and labor
d. education, diet, and
social overhead
e. quality, efficiency,
and low cost |
|
b |
| |
Among the ethical and
social challenges facing operations managers are
a. honoring financial
commitments
b. maintaining a clean
environment
c. developing low-cost
products
d. providing an efficient
workplace
e. all of the above |
|
b |
| |
One reason to globalize is to learn to improve
operations. |
|
t |
| |
The World Trade
Organization helps provide governments and industries around the world with
protection from firms that engage in unethical conduct. |
|
t |
| |
An organization's strategy is its purpose or
rationale for an organization's existence. |
|
f |
| |
The relative importance of
each of the ten operations decisions depends on the ratio of goods and
services in an
organization. |
|
t |
| |
Decisions that involve
what is to be made and what is to be purchased fall under the heading of
supply chain management. |
|
t |
| |
Errors made within the location decision area
may overwhelm efficiencies in other areas. |
|
t |
| |
The PIMS study indicated that high ROI firms
tend to have high product quality. |
|
t |
| |
Critical success factors and core competencies are synonyms. |
|
f |
| |
The multidomestic OM
strategy maximizes local responsiveness while achieving a significant cost
advantage. |
|
f |
| |
Boeing's new 787
Dreamliner
a. is assembled in
Washington, D.C.
b. uses engines from Japan
c. has its fuselage
sections built in Australia
d. has increased
efficiency from new engine technology
e. results from a
partnership of about a dozen companies |
|
d |
| |
Which of the following is
an example of globalization of operations strategy?
a. Boeing's Dreamliner has
engines with higher fuel/payload efficiency.
b. Ford's new auto models
have dent-resistant panels.
c. A Chinese manufacturer,
Haier, now operates plants in the United States.
d. Hard Rock Café provides
an "experience differentiation" at its restaurants.
e. All of the above are
examples. |
|
c |
| |
Which of the following did
the authors not suggest as a reason for globalizing operations?
a. reduce costs
b. improve the supply
chain
c. stockholder approval
ratings
d. attract new markets
e. All of the above were suggested. |
|
c |
| |
With reference to cultural
and ethical issues, the World Trade Organization has
a. succeeded in providing
equal protection of intellectual property among nations
b. made progress in
providing equal protection of intellectual property among nations
c. phased out all trade
and tariff barriers between the United States and Mexico
d. eliminated slave labor
and child labor
e. played little role in
addressing cultural and ethical issues among nations |
|
b |
| |
Which of the following
statements about organizational missions is false?
a. They reflect a
company's purpose.
b. They indicate what a company
intends to contribute to society.
c. They are formulated
after strategies are known.
d. They define a company's
reason for existence.
e. They provide guidance
for functional area missions. |
|
c |
| |
The impact of strategies
on the general direction and basic character of a company is
a. short range
b. medium range
c. long range
d. temporal
e. minimal |
|
c |
| |
The fundamental purpose of
an organization's mission statement is to
a. create a good human
relations climate in the organization
b. define the
organization's purpose in society
c. define the operational
structure of the organization
d. generate good public
relations for the organization
e. define the functional
areas required by the organization |
|
b |
| |
A firm can effectively use
its operations function to yield competitive advantage via all of the
following except
a. customization of the
product
b. setting equipment
utilization goals below the industry average
c. speed of delivery
d. constant innovation of
new products
e. maintain a variety of
product options |
|
b |
| |
Franz Colruyt has achieved
low-cost leadership through
a. Spartan headquarters
b. absence of voice mail
c. low-cost facilities
d. no background music
e. all of the above |
|
e |
| |
Franz Colruyt has achieved
low-cost leadership through
a. effective use of voice mail
b. plastic, not paper,
shopping bags
c. background music that
subtly encourages shoppers to buy more
d. converting factories,
garages, and theaters into retail outlets
e. use of the Euro, not
the currency of each European country |
|
d |
| |
Costs, quality, and human
resource decisions interact strongly with the _______ decision.
a. layout design
b. process and capacity
design
c. supply chain management
d. goods and service
design
e. All of the above are
correct. |
|
d |
| |
Which of the following
influences layout design?
a. inventory requirements
b. capacity needs
c. personnel levels
d. technology decisions
e. All of the above
influence layout decisions. |
|
e |
| |
Response-based competitive
advantage can be
a. flexible response
b. reliable response
c. quick response
d. all of the above
e. none of the above |
|
d |
| |
Which of the following is not
an operations strategic decision?
a. maintenance
b. price
c. layout design
d. quality
e. inventory |
|
b |
| |
Which of the following OM
strategic decisions pertains to sensible location of processes and
materials in relation to
each other?
a. layout design
b. goods and service
design
c. supply chain management
d. inventory
e. scheduling |
|
a |
| |
Which of the following
statements concerning the operations management decision is relevant to
services?
a. There are many
objective quality standards.
b. The customer is not
involved in most of the process.
c. The work force's
technical skills are very important.
d. Labor standards vary
depending on customer requirements.
e. Ability to inventory
may allow the leveling of the output rates. |
|
d |
| |
The PIMS program has
identified the
a. operations decisions
all organizations must make
b. distinctive
competencies any company needs
c. characteristics of
firms with high "ROI"
d. corporate decisions any
company needs to make
e. all of the above |
|
c |
| |
Which of these is not one
of the PIMS characteristics of high return on investment organizations?
a. high product quality
b. high capacity
utilization
c. low investment
intensity
d. low direct cost per
unit
e. All of the above are
PIMS characteristics. |
|
e |
| |
Cost minimization is an
appropriate strategy in which stage of the product life cycle?
a. introduction
b. growth
c. maturity
d. decline
e. retirement |
|
d |
| |
Which of the following
statements is most correct?
a. CSFs are often
necessary, but not sufficient for competitive advantage.
b. CSFs are often
sufficient, but not necessary for competitive advantage.
c. CSFs are neither
necessary nor sufficient for competitive advantage.
d. CSFs are both necessary
and sufficient for competitive advantage.
e. None of the above
statements is correct. |
|
a |
| |
Which of these
organizations is likely to have the most complex inventory decisions?
a. a marketing research
firm
b. a stock brokerage firm
c. a management consulting
firm
d. a computer
manufacturing company
e. a high school |
|
d |
| |
Which of the international
operations strategies involves high cost reductions and high local
responsiveness?
a. international strategy
b. global strategy
c. transnational strategy
d. multidomestic strategy
e. none of the above |
|
c |
| |
Which of the international
operations strategies involves low cost reductions and low local
responsiveness?
a. international strategy
b. global strategy
c. transnational strategy
d. multidomestic strategy
e. none of the above |
|
a |
| |
Which of the international
operations strategies uses import/export or licensing of existing
products?
a. international strategy
b. global strategy
c. transnational strategy
d. multidomestic strategy
e. none of the above |
|
a |
| |
Which of the international
operations strategies uses the existing domestic model globally?
a. international strategy
b. global strategy
c. transnational strategy
d. multidomestic strategy
e. none of the above |
|
d |
| |
Caterpillar and Texas Instruments
are two firms that have benefited from the use of
a. the multidomestic
strategy option.
b. the multinational
corporation strategy.
c. the transnational
strategy option.
d. the maquiladora system
in Europe.
e. the global strategy
option. |
|
e |
| |
Which of the following are
examples of transnational firms?
a. Nestlé
b. Asea Brown Boveri
c. Reuters
d. Citicorp
e. All of the above are
transnationals. |
|
e |
| |
Work Breakdown Structure
is a useful tool in project management because it addresses the timing
of individual work elements. |
|
f |
| |
. Project managers have their own code of
ethics, established by the Project Management Institute. |
|
t |
| |
The fundamental difference
between PERT and CPM is that PERT uses the beta distribution for
crashing projects while
CPM uses cost estimates. |
|
f |
| |
. Slack is the amount of
time an activity can be delayed without delaying the entire project. |
|
t |
| |
The critical path can be determined by use of
either the "forward pass" or the "backward pass." |
|
f |
| |
Shortening the project's
duration by deleting unnecessary activities is called "project
crashing." |
|
f |
| |
Which of the following
statements regarding Bechtel is true?
a. Its competitive
advantage is project management.
b. Bechtel was the
construction contractor for the Hoover Dam.
c. While helping to rebuild
Iraq, Bechtel’s crews had to travel under armed escort.
d. Bechtel's procurement
program is global in nature.
e. All of the above are
true. |
|
e |
| |
Which of the following
statements about Bechtel is true?
a. Even though Bechtel is
over 100 years old, the Kuwaiti oil fields was its first "project."
b. Bechtel is the world's
premier manager of massive construction and engineering projects.
c. Bechtel's competitive
advantage is supply chain management.
d. While its projects are
worldwide, its network of suppliers is largely in the U.S.
e. All of the above are
true. |
|
b |
| |
The phases of project
management are
a. planning, scheduling,
and controlling
b. planning, programming,
and budgeting
c. planning, organizing,
staffing, leading, and controlling
d. different for
manufacturing projects than for service projects
e. GANTT, CPM, and PERT |
|
a |
| |
Which of the following
statements regarding project management is false?
a. Gantt charts give a
timeline for each of a project's activities, but do not adequately show the
interrelationships of
activities.
b. A project organization
works best for a project that is temporary but critical to the organization.
c. Project organization
works well when the work contains simple, independent tasks.
d. Gantt charts and
PERT/CPM are never used together.
e. None of the above is
true. |
|
c |
| |
Which of the following statements
regarding Gantt charts is true?
a. Gantt charts give a
timeline and precedence relationships for each activity of a project.
b. Gantt charts use the
four standard spines of Methods, Materials, Manpower, and Machinery.
c. Gantt charts are visual
devices that show the duration of activities in a project.
d. Gantt charts are
expensive.
e. All of the above are
true. |
|
c |
| |
Which of the following
statements concerning CPM activities is false?
a. The early finish of an
activity is the early start of that activity plus its duration.
b. The late finish is the
earliest of the late start times of all successor activities.
c. The late start of an
activity is its late finish less its duration.
d. The late finish of an
activity is the earliest late start of all preceding activities.
e. The early start of an
activity is the latest early finish of all preceding activities. |
|
d |
| |
The _____ distribution is
used by PERT analysis to calculate expected activity times and variances.
a. Normal
b. Beta
c. Alpha
d. Gaussian
e. Binomial |
|
b |
| |
The Beta distribution is
used in project management to
a. calculate slack on
activities not on the critical path
b. calculate the probability
that a project will be completed within its budget
c. calculate pessimistic
and optimistic activity times
d. determine which
activity should be crashed
e. none of the above |
|
e |
| |
Which of the following
statements regarding PERT analysis is true?
a. Each activity has two
estimates of its duration.
b. Project variance is the
sum of all activity variances.
c. Project standard
deviation is the sum of all critical activity standard deviations.
d. Only critical
activities contribute to the project variance.
e. None of the above is true |
|
d |
| |
A project being analyzed by
PERT has 60 activities, 13 of which are on the critical path. If the
estimated time along the
critical path is 214 days with a project variance of 100, the probability that
the project will take 224
days or more to complete is
a. near zero
b. 0.0126
c. 0.1587
d. 0.8413
e. 2.14 |
|
c |
| |
A local project being
analyzed by PERT has 42 activities, 13 of which are on the critical path. If
the estimated time along
the critical path is 105 days with a project variance of 25, the probability
that the project will be
completed in 95 days or less is
a. -0.4
b. 0.0228
c. 0.3444
d. 0.9772
e. 4.2 |
|
b |
| |
A PERT project has 45
activities, 19 of which are on the critical path. The estimated time for the
critical path is 120 days.
The sum of all activity variances is 64, while the sum of variances along
the critical path is 36.
The probability that the project can be completed between days 108 and 120
is
a. -2.00
b. 0.0227
c. 0.1058
d. 0.4773
e. 0.9773 |
|
d |
| |
A naive
forecast for September sales of a product would be equal to the sales in
August. |
|
t |
| |
One advantage of exponential smoothing is the limited amount of record keeping
involved. |
|
t |
| |
Mean
Squared Error and Coefficient of Correlation are two measures of the overall
error of a
forecasting
model. |
|
f |
| |
If
a quarterly seasonal index has been calculated at 1.55 for the October-December
quarter, then
raw
data for that quarter must be multiplied by 1.55 so that the quarter can be
fairly compared to
other quarters. |
|
f |
| |
The best way to
forecast a business cycle is by finding a leading variable. |
|
t |
| |
Demand cycles
for individual products can be driven by product life cycles. |
|
t |
| |
Focus
forecasting tries a variety of computer models and selects the best one for a
particular
application. |
|
t |
| |
What
two numbers are contained in the daily report to the CEO of Walt Disney Parks
& Resorts
regarding
the six Orlando parks?
a.
yesterday’s forecasted attendance and yesterday’s actual attendance
b.
yesterday’s actual attendance and today’s forecasted attendance
c.
yesterday’s forecasted attendance and today’s forecasted attendance
d.
yesterday’s actual attendance and last year’s actual attendance
e.
yesterday’s forecasted attendance and the year-to-date average daily forecast
error |
|
a |
| |
Using an exponential smoothing model with
smoothing constant α = .20, how much weight would
be
assigned to the 2nd most recent period?
a.
.16
b.
.20
c.
.04
d.
.09
e.
.10 |
|
a |
| |
Forecasts
a.
become more accurate with longer time horizons
b.
are rarely perfect
c.
are more accurate for individual items than for groups of items
d.
all of the above
e.
none of the above |
|
b |
| |
.
One use of short-range forecasts is to determine
a.
production planning
b.
inventory budgets
c.
research and development plans
d.
facility location
e.
job assignments |
|
e |
| |
The
forecasting model that pools the opinions of a group of experts or managers is
known as the
a.
sales force composition model
b.
multiple regression
c.
jury of executive opinion model
d.
consumer market survey model
e.
management coefficients model |
|
c |
| |
Which
of the following techniques uses variables such as price and promotional
expenditures,
which
are related to product demand, to predict demand?
a.
associative models
b.
exponential smoothing
c.
weighted moving average
d.
simple moving average
e.
time series |
|
a |
| |
Gradual,
long-term movement in time series data is called
a.
seasonal variation
b.
cycles
c.
trends
d.
exponential variation
e.
random variation |
|
c |
| |
John’s
House of Pancakes uses a weighted moving average method to forecast pancake
sales. It
assigns
a weight of 5 to the previous month’s demand, 3 to demand two months ago, and 1
to
demand
three months ago. If sales amounted to 1000 pancakes in May, 2200 pancakes in
June, and
3000
pancakes in July, what should be the forecast for August?
a.
2400
b.
2511
c.
2067
d.
3767
e.
1622 |
|
b |
| |
Which
of the following statements comparing the weighted moving average technique and
exponential
smoothing is true?
a.
Exponential smoothing is more easily used in combination with the Delphi
method.
b.
More emphasis can be placed on recent values using the weighted moving average.
c.
Exponential smoothing is considerably more difficult to implement on a
computer.
d.
Exponential smoothing typically requires less record keeping of past data.
e.
Exponential smoothing allows one to develop forecasts for multiple periods,
whereas weighted
moving
averages does not. |
|
d |
| |
Which
is not a characteristic of exponential
smoothing?
a.
smoothes random variations in the data
b.
easily altered weighting scheme
c.
weights each historical value equally
d.
has minimal data storage requirements
e.
none of the above; they are all characteristics of exponential smoothing |
|
c |
| |
Which
of the following is true regarding the
two smoothing constants of the Forecast Including
Trend
(FIT) model?
a.
One constant is positive, while the other is negative.
b.
They are called MAD and RSFE.
c.
Alpha is always smaller than beta.
d.
One constant smoothes the regression intercept, whereas the other smoothes the
regression
slope.
e.
Their values are determined independently. |
|
e |
| |
A
seasonal index for a monthly series is about to be calculated on the basis of
three years'
accumulation
of data. The three previous July values were 110, 150, and 130. The average
over all
months
is 190. The approximate seasonal index for July is
a.
0.487
b.
0.684
c.
1.462
d.
2.053
e.
cannot be calculated with the information given |
|
b |
| |
The
degree or strength of a linear relationship is shown by the
a.
alpha
b.
mean
c.
mean absolute deviation
d.
correlation coefficient
e.
RSFE |
|
d |
| |
Taco
Bell's unique employee scheduling practices are partly the result of using
a.
point-of-sale computers to track food sales in 15 minute intervals
b.
focus forecasting
c.
a six-week moving average forecasting technique
d.
multiple regression
e.
a and c are both correct |
|
e |
| |
The
goal of the product decision is to develop and implement a product strategy
that meets the
needs
of the marketplace with a competitive advantage. |
|
t |
| |
In
the maturity stage of the product life cycle, operations managers will be
concerned with keeping
sufficient
capacity available for the product. |
|
f |
| |
Modular design
exists only in tangible products; it makes no sense in services. |
|
f |
| |
Rapidly
developing products and moving them to the market is part of time-based
competition |
|
t |
| |
The
enhancement of existing products is an external product development strategy. |
|
f |
| |
An
assembly chart shows an exploded view of the product, usually via a three-dimensional
or
isometric
drawing. |
|
f |
| |
The
expected value of each course of action in a decision tree is determined by
starting at the
beginning
of the tree (the left-hand side) and working toward the end of the tree (the
right). |
|
f |
| |
The
three major subdivisions of the product decision are
a.
selection, definition, and design
b.
goods, services, and hybrids
c.
strategy, tactics, and operations
d.
cost, differentiation, and speed of response
e. legislative, judicial, and executive |
|
a |
| |
Which
of the following would likely cause a change in market opportunities based upon
levels of
income
and wealth?
a.
economic change
b.
sociological and demographic change
c.
technological change
d.
political change
e.
legal change |
|
a |
| |
When
should product strategy focus on forecasting capacity requirements?
a.
at the introduction stage of the product life cycle
b.
at the growth stage of the product life cycle
c.
at the maturity stage of the product life cycle
d.
at the decline stage of the product life cycle
e.
none of the above |
|
b |
| |
The
analysis tool that helps determine what products to develop, and by what
strategy, by listing
products
in descending order of their individual dollar contribution to the firm is
a.
decision tree analysis
b.
Pareto analysis
c.
breakeven analysis
d.
product-by-value analysis
e.
product life cycle analysis |
|
d |
| |
.
In which stage of the product life cycle should product strategy focus on
improved cost control?
a.
introduction
b.
growth
c.
maturity
d.
decline
e.
none of the above |
|
c |
| |
Reducing
the complexity of a product and improving a product's maintainability for use
are
activities
of
a.
Product Lifecycle Management (PLM)
b.
product-by-value-analysis
c.
manufacturability and value engineering
d.
organizing for product development
e.
design for destruction (DFD) |
|
c |
| |
Quality
function deployment (QFD)
a.
determines what will satisfy the customer
b.
translates customer desires into the target design
c.
is used early in the design process
d.
is used to determine where to deploy quality efforts
e.
all of the above |
|
e |
| |
An
operations manager's most ethical activity is
a.
to enhance productivity while delivering desired goods and services
b.
to use less energy
c.
to use more recycled ingredients
d.
to use less harmful ingredients
e.
to follow appropriate OSHA and EPA regulations |
|
a |
| |
Value
analysis takes place
a.
when the product is selected and designed
b.
during the initial stages of production when something needs to be done to
assure product
success
c.
when the product is first conceived
d.
during the production process when it is clear the new product is a success
e.
when the product cost is very low |
|
d |
| |
Which
of the following is an example of an external product development strategy?
a.
new internally developed products
b.
enhancements to existing products
c.
alliances
d.
migrations of existing products
e.
All of the above are examples of internal product development strategy. |
|
c |
| |
An
engineering drawing shows the
a.
dimensions, tolerances, materials, and finishes of a component
b.
dimensions, tolerances, cost, and sales or use volume of a component
c.
materials, finishes, machining operations, and dimensions of a component
d.
cost, materials, tolerances, and lead-time for a component
e.
cost, dimensions, and machining operations for a component |
|
a |
| |
Which
of the following does not result from
the effective use of group technology?
a.
reduced tooling setup time
b.
simplified training
c.
reduced raw materials and purchases
d.
simplified production planning and control
e.
improved layout, routing, and machine loading |
|
b |
| |
Which
of the following shows in schematic form how a product is assembled?
a.
an engineering drawing
b.
an assembly routing
c.
an assembly chart
d.
a route sheet
e.
a process sheet |
|
c |
| |
A
route sheet provides a(n)
a.
exploded view of the product
b.
instruction to make a given quantity of a particular item
c.
schematic showing how the product is assembled
d.
sequence of operations necessary to produce the component
e.
set of detailed instructions about how to perform a task |
|
d |
| |
An
assembly drawing
a.
shows, in schematic form, how the product is assembled
b.
shows an exploded view of the product
c.
lists the operations, including assembly and inspection, necessary to produce
the component
with
the material specified in the bill of material
d.
provides detailed instructions on how to perform a given task
e.
describes the dimensions and finish of each component |
|
b |
| |
Which
of the following documents lists the operations (including assembly and
inspection)
necessary
to produce the component with the material specified in the bill of material?
a.
an engineering drawing
b.
an assembly drawing
c.
a route sheet
d.
an assembly chart
e.
an operations chart |
|
c |
| |
Modern
ATM machines are an automated example of a service design that
a.
reduces customer interaction
b.
modularizes the service
c.
delays service customization
d.
has no moment of truth
e.
has insufficient quality function deployment |
|
a |
| |
Payoffs,
alternatives, and expected monetary values are terms associated with
a.
virtual reality
b.
Product Lifecycle Management
c.
Quality Function Deployment
d.
decision trees
e.
make-or-buy analysis |
|
d |
| |