|
1.
|
What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?
|
|
Business process model
|
|
|
|
2.
|
Which type of model represents the current state of the operation that has been mapped, without any specific improvements or changes to existing processes?
|
|
As-Is process model
|
|
|
|
3.
|
What does BPR assume about the current process in the extreme?
|
|
Current process is irrelevant Current process is broken Current process must be overhauled from scratch
|
|
|
|
4.
|
What is the analysis and redesign of workflow within and between enterprises?
|
|
Business process reengineering
|
|
|
|
5.
|
A shopping bot is one of the simplest examples of an intelligent agent.
|
|
True
|
|
|
|
6.
|
Sensitivity analysis, what-if analysis, and goal-seeking analysis are the three quantitative models typically used by a DSS.
|
|
True
|
|
|
|
7.
|
Which form of AI is widely used for environmental scanning and competitive intelligence?
|
|
Intelligent agents
|
|
|
|
8.
|
Which of the following is an example of transactional information?
|
|
Withdrawing cash from an ATM Making an airline reservation Purchasing stock
|
|
|
|
9.
|
How do decision-making information systems work?
|
|
By building models out of organizational information to lend insight into important business issues and opportunities
|
|
|
|
10.
|
Which of the following is the most commonly used form of AI in the business arena?
|
|
Expert System
|
|
|
|
11.
|
What is the process called when waiting in line at the grocery store?
|
|
Checkout
|
|
|
|
12.
|
What is a customer facing process?
|
|
Result in a product or service that is received by an organization's external customer
|
|
|
|
13.
|
What integrates information from multiple components and tailors the information to individual preferences?
|
|
Digital Dashboard
|
|
|
|
14.
|
usiness process reengineering is the analysis and redesign of workflow within and between enterprises.
|
|
True
|
|
|
|
15.
|
What is business process reengineering?
|
|
The analysis and redesign of workflow within and between enterprises
|
|
|
|
16.
|
Transactional information is used when performing operational tasks and repetitive decisions such as analyzing daily sales reports and production schedules to determine how much inventory to carry.
|
|
True
|
|
|
|
17.
|
Business process management integrates all of an organization's business process to make individual processes more efficient. BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes.
|
|
True
|
|
|
|
18.
|
What is consolidation?
|
|
Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
|
|
|
|
19.
|
Which of the following is an example of analytical information?
|
|
Trend projection Sales projection Product statistics
|
|
|
|
20.
|
Which company offers a strategic business information service using artificial intelligence that enables organizations to track the product offering, pricing policies, and promotions of online competitors?
|
|
Verizon Communications
|
|
|
|
21.
|
What can an AI system perform?
|
|
Learn or understand from experience Make sense of ambiguous or contradictory information Use reasoning to solve problems and make decisions effectively
|
|
|
|
22.
|
What are types of environmental business processes?
|
|
Environmental protection Hazardous waste management Air/water/soil resource management
|
|
|
|
23.
|
A business process is the analysis and redesign of workflow within and between enterprises.
|
|
False
|
|
|
|
24.
|
What is not a criteria to determine the importance of a process for reengineering practitioners?
|
|
Does the process rate above best in class?
|
|
|
|
25.
|
Which type of AI system assigns values of 0 and 1 to vague or ambiguous information?
|
|
Fuzzy Logic
|
|
|
|
26.
|
What is the purpose of business process reengineering?
|
|
To make all business processes best-in-clas
|
|
|
