Chapter 4: global corporate citizenship

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1. 
What are the stages of adjustment?
 
Honeymoon, culture schock, adjustment, mastery
 
2. 
What is cultural distance?
 
differences in religious beliefs, race, social norms (unspoken and spoken), language
 
3. 
What is administrative or political distance?
 
refers to historical and political associations (e.g., colony-colonizer links, common currency, trading agreements, political union (EU), etc.)
 
4. 
What is geographic distance?
 
differences in actual miles away from other country as well as within-country distances to borders, access to waterways, topography, country’s transportation and communication infrastructure
 
5. 
What is economic distance?
 
differences in wealth or income of consumers in foreign country
 
6. 
What does cultural distance impact?
 
consumer preferences
 
7. 
What does administrative or political distance impact?
 
the extent to which gov't will intervene in foreign affairs
 
8. 
What does geographic distance impact?
 
cost of transport
 
9. 
What does economic distance impact?
 
overall economic profiles and frequency of cross border trades
 
10. 
corporate citizenship
 
building stakeholder partnerships, discovering business opportunities in serving society, transforming a concern for financial performance into a vision of integrated financial and social performance
 
11. 
citizenship profile
 
companies whose citizenship profile best matches public expectations are most likely to benefit from strategic investments in corporate citizenship
 
12. 
global corporate citzenship
 
When a company does business in more than one country in this way, it is practicing global corporate citizenship. Corporate citizenship programs can be considered a strategic investment by the firm.
 
13. 
department of corporate citizenship
 
centralize under common leadership wide-ranging corporate citizenship functions
 
14. 
elementary stage
 
citizenship is undeveloped, obey the law & do not move beyond compliance, defensive: react when threatened, communication from company to stakeholder only
 
15. 
engaged stage
 
aware of public changing public expectations, begin to interact and listen to stockholders, top managers become invovled
 
16. 
innovative stage
 
structural innovation, departments begin to coordinate, new programs are launched, begin reporting efforts to stakeholders, external groups become more influential
 
17. 
integrated stage
 
need to build more coherent initiatives, may adopt triple bottom line measures, turn to external audits, ongoing partnerships with stakeholders
 
18. 
transforming stage
 
visionary leaders, higher sense of corporate purpose, partner with other organizations and individuals, address broad social problems and reach underserved markets
 
19. 
social performance audit
 
evaluation of organization's social, ethical, environmental performance; examines the impact of a business against its mission statement and behavior of other organizations and social norms; human resources, community, labor standards
 
20. 

What are the five stages of corporate citizenship?

 
elementary, engaged, innovative, integrated, transforming
 
21. 
social and environmental reports
 
comapnies in japan and UK have taken the lead in social reporting
 
22. 
balanced scorecard
 
four quadrants = people and knowledge, internal, customer, financial; need to track profress toward achieving organizational goals, alighn employee behvaior with organization's strategic objectives, communicate strateg to everyone in clear manner, measure performance at dif levels
 
23. 
triple bottom line
 
companies report (to stakeholders) financial results and environmental and social impacts
 
24. 
transparency
 
clear public reporting of an organization's performance to various stakeholders and full reporting of financial, social, environmental data
 
25. 
What are Kohlberg's levels of moral development?
 
preconventional, conventional, postconventional
 
26. 
What are Kohlberg's stages of moral development?
 

Stage 1: punishment and obedience

Stage 2: mutual benefit

Stage 3: interpersonal expectations

Stage 4: law and order

Stage 5: legal principles

Stage 6: universal moral principles