Chapter 4: global corporate citizenship

Total Flash Cards » 26
 
1. 

What are the stages of adjustment?

 

Honeymoon, culture schock, adjustment, mastery

 
2. 

What is cultural distance?

 

differences in religious beliefs, race, social norms (unspoken and spoken), language

 
3. 

What is administrative or political distance?

 

refers to historical and political associations (e.g., colony-colonizer links, common currency, trading agreements, political union (EU), etc.)

 
4. 

What is geographic distance?

 

differences in actual miles away from other country as well as within-country distances to borders, access to waterways, topography, country’s transportation and communication infrastructure

 
5. 

What is economic distance?

 

differences in wealth or income of consumers in foreign country

 
6. 

What does cultural distance impact?

 

consumer preferences

 
7. 

What does administrative or political distance impact?

 

the extent to which gov't will intervene in foreign affairs

 
8. 

What does geographic distance impact?

 

cost of transport

 
9. 

What does economic distance impact?

 

overall economic profiles and frequency of cross border trades

 
10. 

corporate citizenship

 

building stakeholder partnerships, discovering business opportunities in serving society, transforming a concern for financial performance into a vision of integrated financial and social performance

 
11. 

citizenship profile

 

companies whose citizenship profile best matches public expectations are most likely to benefit from strategic investments in corporate citizenship

 
12. 

global corporate citzenship

 

When a company does business in more than one country in this way, it is practicing global corporate citizenship. Corporate citizenship programs can be considered a strategic investment by the firm.

 
13. 

department of corporate citizenship

 

centralize under common leadership wide-ranging corporate citizenship functions

 
14. 

elementary stage

 

citizenship is undeveloped, obey the law & do not move beyond compliance, defensive: react when threatened, communication from company to stakeholder only

 
15. 

engaged stage

 

aware of public changing public expectations, begin to interact and listen to stockholders, top managers become invovled

 
16. 

innovative stage

 

structural innovation, departments begin to coordinate, new programs are launched, begin reporting efforts to stakeholders, external groups become more influential

 
17. 

integrated stage

 

need to build more coherent initiatives, may adopt triple bottom line measures, turn to external audits, ongoing partnerships with stakeholders

 
18. 

transforming stage

 

visionary leaders, higher sense of corporate purpose, partner with other organizations and individuals, address broad social problems and reach underserved markets

 
19. 

social performance audit

 

evaluation of organization's social, ethical, environmental performance; examines the impact of a business against its mission statement and behavior of other organizations and social norms; human resources, community, labor standards

 
20. 

What are the five stages of corporate citizenship?

 

elementary, engaged, innovative, integrated, transforming

 
21. 

social and environmental reports

 

comapnies in japan and UK have taken the lead in social reporting

 
22. 

balanced scorecard

 

four quadrants = people and knowledge, internal, customer, financial; need to track profress toward achieving organizational goals, alighn employee behvaior with organization's strategic objectives, communicate strateg to everyone in clear manner, measure performance at dif levels

 
23. 

triple bottom line

 

companies report (to stakeholders) financial results and environmental and social impacts

 
24. 

transparency

 

clear public reporting of an organization's performance to various stakeholders and full reporting of financial, social, environmental data

 
25. 

What are Kohlberg's levels of moral development?

 

preconventional, conventional, postconventional

 
26. 

What are Kohlberg's stages of moral development?

 

Stage 1: punishment and obedience

Stage 2: mutual benefit

Stage 3: interpersonal expectations

Stage 4: law and order

Stage 5: legal principles

Stage 6: universal moral principles