Chapter 4: global corporate citizenship

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1. What are the stages of adjustment? Honeymoon, culture schock, adjustment, mastery
2. What is cultural distance? differences in religious beliefs, race, social norms (unspoken and spoken), language
3. What is administrative or political distance? refers to historical and political associations (e.g., colony-colonizer links, common currency, trading agreements, political union (EU), etc.)
4. What is geographic distance? differences in actual miles away from other country as well as within-country distances to borders, access to waterways, topography, country’s transportation and communication infrastructure
5. What is economic distance? differences in wealth or income of consumers in foreign country
6. What does cultural distance impact? consumer preferences
7. What does administrative or political distance impact? the extent to which gov't will intervene in foreign affairs
8. What does geographic distance impact? cost of transport
9. What does economic distance impact? overall economic profiles and frequency of cross border trades
10. corporate citizenship building stakeholder partnerships, discovering business opportunities in serving society, transforming a concern for financial performance into a vision of integrated financial and social performance
11. citizenship profile companies whose citizenship profile best matches public expectations are most likely to benefit from strategic investments in corporate citizenship
12. global corporate citzenship When a company does business in more than one country in this way, it is practicing global corporate citizenship. Corporate citizenship programs can be considered a strategic investment by the firm.
13. department of corporate citizenship centralize under common leadership wide-ranging corporate citizenship functions
14. elementary stage citizenship is undeveloped, obey the law & do not move beyond compliance, defensive: react when threatened, communication from company to stakeholder only
15. engaged stage aware of public changing public expectations, begin to interact and listen to stockholders, top managers become invovled
16. innovative stage structural innovation, departments begin to coordinate, new programs are launched, begin reporting efforts to stakeholders, external groups become more influential
17. integrated stage need to build more coherent initiatives, may adopt triple bottom line measures, turn to external audits, ongoing partnerships with stakeholders
18. transforming stage visionary leaders, higher sense of corporate purpose, partner with other organizations and individuals, address broad social problems and reach underserved markets
19. social performance audit evaluation of organization's social, ethical, environmental performance; examines the impact of a business against its mission statement and behavior of other organizations and social norms; human resources, community, labor standards
20.
What are the five stages of corporate citizenship?
elementary, engaged, innovative, integrated, transforming
21. social and environmental reports comapnies in japan and UK have taken the lead in social reporting
22. balanced scorecard four quadrants = people and knowledge, internal, customer, financial; need to track profress toward achieving organizational goals, alighn employee behvaior with organization's strategic objectives, communicate strateg to everyone in clear manner, measure performance at dif levels
23. triple bottom line companies report (to stakeholders) financial results and environmental and social impacts
24. transparency clear public reporting of an organization's performance to various stakeholders and full reporting of financial, social, environmental data
25. What are Kohlberg's levels of moral development? preconventional, conventional, postconventional
26. What are Kohlberg's stages of moral development?
Stage 1: punishment and obedience
Stage 2: mutual benefit
Stage 3: interpersonal expectations
Stage 4: law and order
Stage 5: legal principles
Stage 6: universal moral principles