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A+ Certification Study Guide: Diagnosing & Troubleshooting

CD/CDRW (Cont...)

   Click on the image to zoom

Before opening the computer system case, check for simple user problems:

  • Is there a CD or DVD in the drive?

  • Is the label side of the disk facing upward?

  • Is the disk a CD-ROM or some other type of CD?

In cases where the drive is not working or responding and a CD is stuck inside, you can insert a straightened paper clip into the tray-release access hole that's located beside the eject button. This helps in releasing the spring-loaded tray and the disc pops out.

Even after following the above, if the problem persists then you may have to replace the drive.

 
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