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A+ Certification Study Guide: Diagnosing & Troubleshooting

HDD (Cont...)

Some of the common symptoms related to hard disk drive failures are:

  • The front panel indicator lights are turned ON and the display is present on the monitor screen. However there is no disk drive action and no boot-up taking place.

  • The computer boots up to a system disk in the A drive, but not to the hard drive, which indicates that the system files on the hard disk drive (HDD) are either missing or have become corrupt.

  • The computer does not boot up when turned ON.

  • A 17xx error code is produced on the display.

  • No Hard Disk Motor sounds are produced by the HDD while the computer is running.

    Note: In desktop units, the HDD should always run when power is supplied to the system. However, this does not necessarily apply to all desktops or portables when advanced power-saving features are used.

  • A HDD Controller Failure message appears which indicates failure to verify hard disk setup by system configuration file error. A:, C: or D: Fixed Disk Drive error message appears, indicating a hard disk CMOS setup failure.

 

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