Shares
Knowledge Management

7 Tips to Create Flawless FAQs with a Knowledge Base

Even though you may see it as an easy task, to create online FAQs page you may have to make more effort than you’ve expected. If you want it done properly, you have to keep in mind the main goal of this page: Answering the most frequent questions. However, this isn’t the only thing you...
Read More

Why have a Knowledge Base for Asset Tracking Software?

Implementing knowledge management within an organization benefits the organization, the support staff, and the customers. It improves the service desks abilities to respond to customer issues in less time. A cloud-based knowledge base is now an essential tool that enables businesses encourage content sharing among employees in addition to improving customer service experience, and facilitating team...
Read More

How to Write an FAQ Page that Will Help You Convert

When done right, FAQ pages can do so much more than provide answers to your customers’ common questions. A well-written FAQ page gives you an opportunity to capitalize on potential customers’ interest. It helps you alleviate their purchasing anxieties and increases the chances of them buying your product or services. A great FAQ page can...
Read More

Knowledge Management Challenges and Their Remedies

Today, in this knowledge-based society of ours, businesses often encounter a myriad of problems as they seek to manage information. Consequently, knowledge management practices, and research thereof, have grown at a rapid pace in the last few years. With an ever intensifying competitive climate, businesses are constantly trying to establish themselves as knowledge-driven organizations, hoping...
Read More

Role of Sales Enablement in B2B Enterprises

B2B companies do not differ much from their B2C counterpart. Truth be told, the main difference is that you are not selling to regular consumers, infact you are selling to those people who work in sales. In other words, commonly used marketing and advertising strategies might not be very effective when it comes to B2B...
Read More

Why is Context Sensitive Help Important?

Any business nowadays makes a large number of sales through their online stores, meaning, almost a majority of your revenue and, in some cases, all of your revenue comes from online shoppers. Considering how this is the case, shopping and communication that occurs online need to be natural, and the interface needs to be intuitive....
Read More

Tips for Writing an Effective User Manual

User manuals are documents which are designed and made in order to deliver important information to a certain group of people who want to learn to use something. Most of the time, these user manuals help around products, however, there are also some user manuals that explain how they can do something. There is actually...
Read More

Knowledge Base Article Guide for Dummies [INFOGRAPHIC]

Click Here To Zoom Image. Authoring valuable content in a KB is as important as having a knowledge base. These tips can really assist you in publishing the right content for your audience. If you have any more tips and tricks that you use in your organization, then please feel free to share it in...
Read More