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Knowledge Management

How Knowledge Management can Help Sustain a Business During Recession

From the beginning of 2016, economists have been speculating the advent of a new recession phase in the next year. However 2017’s economic scenario has not turned out to be as gloomy. Economically, everything seems good till now this year. But the threat of speculated global recession can not be ignored just yet. Recession is...
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Why Businesses Buy Knowledge Base? [Infographic]

Feeling that your business may need a knowledge base for providing exceptional customer support? Or do you need a knowledge base for a better Wiki solution or for internal coordination? Whatever your need may be, contact us for a personalized Demo or Sign Up for a 40 page forever free plan. Need to check the...
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6 Tips for Enhancing Post-Training Knowledge Transfer

Training is futile if there’s no plan for knowledge transfer – that’s the bottom line. With that being said, let’s take a few moments to present some ideas and tips regarding ways in which you can enhance post-training knowledge transfer in your organization. 1. Make the Content Digestible Knowledge transfer starts with the content. If...
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4 Help Authoring Mistakes Technical Writers Should Avoid

The first time I heard this high falutin sounding word “help authoring” it was a profoundly excruciating experience. That was a time when I was just starting out on my journey as a technical writer. But now the word doesn’t seem so daunting, in fact, I feel these two words succinctly sum up the essence...
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The Ultimate Guide To A Self Service Knowledgebase

A self-service knowledgebase is the perfect tool to give a fresh breath of life to your customer service. As the name suggests, the whole point of a such a knowledge base is to allows customers engage in searching and finding solutions to their queries. But then the question still remain – why go for self...
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Make Customers Love You with High-Quality User Guides

It’s well established that releasing thorough user guides increases customer satisfaction with your products, in the same way that consolidating your organization’s internal wisdom into a central knowledge base improves new employee onboarding and on-the-job morale. But have you considered that the development of high-quality user guides can be more than just a neat internal...
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5 Ways You Can Set Your Employees Up for Success

You’ve spent a lot of time developing the right recruiting and onboarding strategies to ensure you have intelligent and ambitious employees who are a good fit for your organization. Now what? If you want to maximize your employees’ chances of growing and being successful – which ultimately has a positive impact on your organization and...
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Keep Your Call Center Happy With These 5 Tips

Your call center is a very hands-on extension of your business. It’s a portal through which customers interact with your brand and form opinions on who you are. So, it makes sense that you’d want to foster a sense of happiness and community in your call center. Here’s How You Foster a Happier Call Center...
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7 Tips on Creating Online Copies of Your User Manuals

I personally envy those highly organized people who have every single file organized – no matter if it’s physical or virtual. They somehow manage to exclude laziness as a factor, and keep all their documents not only in a proper place, but chances are that everything is in alphabetical order. If you have an experience...
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9 Reasons Why a Private Wiki is an Affordable Knowledge Solution for SMBs

Utilization of knowledge in small and medium business is very important step towards gaining competitive advantage and enhancing customer relations. According to research there is positive relationship between knowledge management and overall organizational performance. Furthermore, recent studies have shown that small and medium business have even more benefits after applying knowledge management processes. Growth in sales,...
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