- ProProfs Blog http://www.proprofs.com/blog Guides, articles, product updates, announcements & more to help you create the best online training and educational programs Sat, 21 Nov 2015 18:19:33 +0000 en-US hourly 1 http://wordpress.org/?v=3.4.2 Delight respondents with custom welcome and thank you pages http://www.proprofs.com/blog/2015/10/delight-respondents-with-custom-welcome-and-thank-you-pages/ http://www.proprofs.com/blog/2015/10/delight-respondents-with-custom-welcome-and-thank-you-pages/#comments Fri, 23 Oct 2015 12:20:42 +0000 ProProfs Staff http://www.proprofs.com/blog/?p=6770 ProProfs Survey MakerDo you want to create surveys that have more than 90% completion rates? We help you build exactly such surveys with our custom welcome and thank you page feature.

It not only improves the response rate of your surveys but also builds trust and encourages honest responses.

This feature is especially useful when you are creating business surveys such as the Share Your ProProfs Experience survey we created.

We created this survey to learn how our products were helping our customers and we realized that a solid welcome page encouraged customers to start the survey. At the end of the survey we wanted our customers to feel awesome for sharing their success stories and we let them know by using this You’re Awesome GIF, on the thank you page.

ProProfs Survey Maker Tour

Read our help article to learn how to add welcome and thank you pages or keep reading to get some more insights into the feature.

Best practices to create survey welcome & thank you pages

Don’t waste customer’s time – The truth is that nobody really likes to take surveys. Especially, ones with long, boring introductions. That’s the reason why we kept the text short in our welcome page. Just 2 or 3 lines sharing the most important information.

Explain the who, what and why – On the welcome page, we found three things that needed to be clearly explained:

  • Who – Telling respondents who we are, so we mentioned our brand name clearly in the headline, “Share Your ProProfs Experience”.
  • What – Educating customers about what the survey is exactly about – “we could work together in featuring your success story in our case study section”.
  • Why – We wanted to motivate our customers to share their success story, so we mentioned how their feedback would help – “we believe your story will be an inspiration to other companies.”

Build trust with respondents - Before taking a survey, there are a number of things that might cross a respondent’s mind: How much time will it take? Will the information I provide be confidential? It’s a good practice to mention the time or include a confidentiality statement etc, on the welcome page, as this helps to build trust with respondents.

Customize the pages to suit your brand – This feature is really flexible in terms of design. On the welcome come page you can add custom images, headers and even customize the call to action button to match your branding.

Find a great way to show your appreciation – On the thank you page, you can show you appreciation in a number of ways. What we did was go with the famous saying – “a picture speaks a thousand words” and included the You’re Awesome GIF image.

Tell them what’s going to happen next – The thank you page is where you let respondents know their feedback has been recorded. We wanted our customers to feel reassured and included information on when they could expect a response from us - “we will get back to you in 3 business days”.

Create a survey to try out this feature

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HelpIQ joins the ProProfs family http://www.proprofs.com/blog/2015/08/helpiq-joins-the-proprofs-family/ http://www.proprofs.com/blog/2015/08/helpiq-joins-the-proprofs-family/#comments Wed, 26 Aug 2015 12:25:49 +0000 ProProfs Staff http://www.proprofs.com/blog/?p=6409 Earlier this year, ProProfs acquired HelpIQ, a knowledge base software that enables users to create web-based FAQ’s, help, support docs and more. With HelpIQ, ProProfs recognized the opportunity to expand its ProProfs Knowledge Base features and benefits.

When faced with the opportunity to acquire HelpIQ, we carefully evaluated whether we could bring value to both our own customers and the people who were already using HelpIQ. We made the decision to acquire the HelpIQ software product based on the fact that we were confident we could provide  huge improvements in service, features and benefits. It was a true win-win opportunity.

HelpIQ joins ProProfs family

When we acquire externally-developed software to improve our existing suite of software products, we make sure that integration with ProProfs is smooth and easy. We started by using HelpIQ software for our internal use. Then we started using the software to power our own public facing knowledge base.  All our products such as Quiz & Training Maker, use HelpIQ to power their support center. In the meanwhile, we integrated the core technology into our knowledge base offering. We know how difficult change is, so we take a strategic approach to integrating any software that we acquire.

After more than six months of working with the HelpIQ software and gradually introducing changes, today we are completing the integration of HelpIQ with ProProfs Knowledge Base.

We are proud to say that legacy HelpIQ users won’t really notice any change other than the location of their login – they will be automatically redirected to the ProProfs Knowledge Base. Now everyone will be using the same platform and will continue to have access to our excellent customer service.

Welcome to ProProfs, HelpIQ!

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Add Private Notes Using Hidden Fields in Your Survey http://www.proprofs.com/blog/2015/07/add-private-notes-using-hidden-fields-in-your-survey/ http://www.proprofs.com/blog/2015/07/add-private-notes-using-hidden-fields-in-your-survey/#comments Mon, 27 Jul 2015 11:02:19 +0000 ProProfs Staff http://www.proprofs.com/blog/?p=6335 Online SurveyWith ProProfs, you can hide certain questions from your respondents and use them to record notes and comments. You can create bank forms, online questionnaires, student enrollment surveys and more, which have hidden sections where you can add your comments or notes, once respondents are done taking the survey.

How it works?

While creating a surveyyou can:

  • Hide certain questions from respondents, keeping them visible to only you or other admin users.
  • Add private notes once respondents are done taking the survey

Hide questions from respondents

You can easily pick and choose which questions to hide while creating the survey. Let’s take the example of a student enrollment form, which has a total of 6 questions out of which 3 questions are hidden from respondents. These 3 questions can come under a section titled “For Office Use Only” as shown below. You can similarly create a survey and hide any number of questions you want from respondents.

Student Enrollment Form

Add private notes or responses

You can add comments and notes once respondents are done taking the survey. The questions which are hidden from your respondents are visible to you under survey reports. You can go to reports and then add responses as shown below.

Hidden Question in Survey

You can easily create a survey such as the one above. Check out our help article to hide questions and add private notes to a survey or create a survey now.


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ProProfs Acquires HelpIQ! http://www.proprofs.com/blog/2015/06/welcome-helpiq/ http://www.proprofs.com/blog/2015/06/welcome-helpiq/#comments Fri, 26 Jun 2015 06:09:08 +0000 ProProfs Staff http://www.proprofs.com/blog/?p=6309 ProProfs Acquires HelpIQThe ProProfs family is growing, and how! Our latest acquisition is HelpIQ, a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Reputed companies such as Adobe, Spirit Airlines, Accenture and Nissan trust HelpIQ for their online documentation needs.

Developed in 2010 in San Francisco, HelpIQ is a cloud-based software for creating and managing online documentation and context-sensitive help. It enables users to create a user-friendly knowledge base without development or IT help. The fully customizable knowledge base requires no downloads or installations.

“The acquisition will enable us to expand our market presence to become a significant player in the knowledge base software segment,” said Sameer Bhatia, CEO of ProProfs. “Companies are increasingly seeking cloud-based solutions. HelpIQ software makes it easy for a company to create an online help center for their products and services to live in. This knowledge can be instantly accessed and searched by customers, employees and partners from anywhere in the world.”

This new addition only means great things for our customers. HelpIQ is incredibly complementary to our core platform and allows creating online documentation and knowledge bases with deep functionality. We plan to be using the acquired technology to improve the experience offered by ProProfs Knowledge Base Software.

So what more can you expect?

From easy collaboration to quick third party integrations, you’ll get some of the advanced capabilities you wanted, faster. We plan to invest in and expand HelpIQ’s technical functionalities to help a broader, more diverse set of customers. Here’s what you’ll get:

  • Enhanced Customer Support: In addition to 24X7 email and chat support, you also get quick phone support.

  • Faster Product Improvement: Consistent additions of new features to enhance the ones already available will be given top priority. Customers can expect several new features like branded sites, conditional content, member management and more.

  • More Integrations: We plan on launching many more integrations with other products as well as with ProProfs native products.

We believe that there are many customers – beyond business– that can really benefit from this. Currently, many companies such as Mimosa, SnapLogic, and HighQ are using it for making online guides, FAQ and knowledge bases for themselves.

The team at ProProfs is thrilled with this acquisition and is looking forward to to providing more cutting edge features, customer support along with a seamless user experience.

Read the Press Release: ProProfs Acquires Knowledge Base Software Provider HelpIQ

Reach Out to our Customer Success Team: Schedule a Demo

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Find New Brain Games, Puzzles and Teasers at ProProfs Games! http://www.proprofs.com/blog/2015/05/find-new-brain-games-puzzles-and-teasers-at-proprofs-games/ http://www.proprofs.com/blog/2015/05/find-new-brain-games-puzzles-and-teasers-at-proprofs-games/#comments Wed, 27 May 2015 08:53:37 +0000 ProProfs Staff http://www.proprofs.com/blog/?p=6268 Brain GamesAwesome news, game lovers! At ProProfs, we’ve got some enticing gaming delights for you to enjoy with friends and family.

Yes, we’ve been working hard to add a fresh list of awesome brain-teasers, logic games and puzzles to our list of ProProfs Games that you can play during your free-time or just whenever you’re in the mood to tickle your brain cells.

Here’s a small peak into some new games for you:

Lever: It’s all about the balancing act as we get into the workings of Lever Physics. If you have been bit by the Physics bug, then you’ll love this awesome game where you have to battle with the forces of mass and gravity.

Flags: How well do you know the flags of the world? Will you be able to recognize the flags of countries like Switzerland, South Korea and Panama? If you’re nodding your head in agreement and are up for a brainy challenge, then go for this game now!

Drum Beats: In case you’re a music aficionado and want to learn how to play the drum, then this is a fun game that teaches you how to ace it! Listen carefully, follow the steps and learn quickly; it’s simple as one-two-three & very enjoyable.

Drum Beats
MappingMaps: For fans of geography, there is no better way to check your skills than going all in with Mapping Maps. In this game, you’re given five different maps of five different countries. Your goal is to match each country with the correct name. So let’s dive in and brush up on your world geography skills!


So come game lovers and get them! These fresh, fun, new ProProfs Games and a couple from the archives, are just for you!


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Create Surveys 10 Times Faster by Adding Instructors http://www.proprofs.com/blog/2015/05/create-surveys-10-times-faster-by-adding-instructors/ http://www.proprofs.com/blog/2015/05/create-surveys-10-times-faster-by-adding-instructors/#comments Tue, 26 May 2015 05:29:06 +0000 ProProfs Staff http://www.proprofs.com/blog/?p=6262 With ProProfs, you can create surveys 10 times faster with the help of instructors. Your team of instructors can create bulk surveys in a short time for you. You can also manage instructors under a single ProProfs account and allow them to share surveys for review with each other. A team of instructors working for you speeds up the process of creating surveys while ensuring that the quality standards are met with peer review.

What can an instructor do?

  • Create and edit surveys.
  • Share surveys with other instructors.
  • Edit shared surveys.

Tip* Instructors can also create their own team of instructors (second layer). It’s a pyramid like structure in which you control everything, but your instructors are also managers of their own teams.


Instructors can be added with easy and simple steps:

  1. Click on the “My Instructors” option at the top of your dashboard, after you have logged in. A new page will pop up. Then, click on “Add Instructors” button.

Add new Instructor

  1. Enter details of the new instructor and click on “Add Instructor”.  ffe566335dcaff45546ed0c8cddbb36e.gif

Tip* You can also add an existing ProProfs users as an instructor. Remember to ask for the “Private Code” from your would-be instructors.

How instructors help you?

  1. Get surveys created faster –  With a team of instructors, creating and sharing surveys with each other, at a click, you can get a lot of surveys created, reviewed and published in a short time.
  1. Work on one project from multiple locations – No halt in production as all instructors have access to their accounts from anywhere in the world.
  1. Peer review – Peer review between your instructors would help improve the quality of work and lower the burden on you.
  1. Faster review process – You can centrally access all the work of your instructors in your ProProfs account. It will help you review their work faster and more efficiently.
  1. Growth in business – Team collaboration and centralization of work leads to higher efficiency and production, which will drive up the growth chart of your company.

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Bring your Courses to Life with Amazing YouTube Videos http://www.proprofs.com/blog/2015/04/bring-your-courses-to-life-with-amazing-youtube-videos/ http://www.proprofs.com/blog/2015/04/bring-your-courses-to-life-with-amazing-youtube-videos/#comments Mon, 27 Apr 2015 09:39:51 +0000 ProProfs Staff http://www.proprofs.com/blog/?p=6195 Amazing YouTube VideosProProfs makes it easy for you to add any YouTube video to an elearning course. You no longer have to copy/paste lengthy embed links or wait forever to upload HD quality videos to your course. Simply search for videos and add them to your course, all within ProProfs!

Fun fact: “Visual content in a course increases the completion rate increases by 93%”


How it works

  1. While creating a course, click on “Create a Page” button.

  2. Select change image, you will see a new pop up.  ProProfs Training Maker
  3. Click on the ‘Search tab’ and select the ‘Video’ option. Search for any video in the YouTube search box, watch the selected videos and add them to your course. Training Maker Youtube Videos

Tip* You can also watch these videos without going to YouTube in a new tab.

All within ProProfs!

Benefits of YouTube Search

  1. Save time: You no longer have to copy and paste lengthy embed links. It is easy to execute and saves a lot of time too!

  2. Add any YouTube video: Watch any YouTube video and select the best for your course. Best still, if you have your own YouTube channel, you can even select those and add them to your course.

  3. High completion rates: Visual courses have greater appeal and positively impact learner engagement. Due to this, creating more visual courses help in increasing completion rates by 93%.

  4. Improved performance of learners: Adding videos to a course improves learning and the ability to memorize and fully understand the subject. All this leads to overall improvement in the learner’s performance.

Create a course to try this feature

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Create Beautiful Surveys with Custom Themes http://www.proprofs.com/blog/2015/04/create-beautiful-surveys-with-custom-themes/ http://www.proprofs.com/blog/2015/04/create-beautiful-surveys-with-custom-themes/#comments Mon, 20 Apr 2015 08:09:07 +0000 ProProfs Staff http://www.proprofs.com/blog/?p=6217 Survey themesWant to create beautiful surveys that get you more responses? Or maybe a survey that matches with your overall brand identity? With ProProfs, you can do both by creating custom survey themes, which show off your brand colors and logos. You can also customize background images, fonts and colors, so that the survey looks and feels like a part of your website.

Custom survey themes are great for branding as well as for event-based surveys such an Office Halloween Party Survey. You can also save these custom themes and reuse them time and again.

Create a custom theme by going to My Themes

Create custom survey themes

How it works

You can change and customize different elements of your survey, such as the color scheme, font family, and even the call to action. Let’s look at the different ways of customizing your survey theme.

Logo – Brand your survey by easily uploading your logo.

Upload a logo for your survey

Background image – Add a background image to make your survey look attractive.

change the background image of your survey

Colors – Personalize the colors of the text in your survey. You can change the colors of the survey title, description, questions, answers and results.

Change the font color of your survey

Font Family – Select the one you like best from over 20+ font styles.

Change the font of your survey

Font Size – Choose the font size you love.

Change the font size of your survey

Buttons – You can also write a compelling “call to action” and change the button’s color.

change the color of call to action button

Tips to customize your survey

As shown above, you can customize different elements of your survey. Here are some pointers that you can keep in mind, while customizing the theme.

  • Match the color scheme, font family and size of your survey to your website
  • Add a high-quality background image, including your brand’s logo
  • Customize the call to action button with relevant text and colors, so that it stands out

What are the benefits?

Brand your survey – Customized survey themes makes your brand stand out. You can create surveys that show off your logo and colors to increase brand impact and awareness among respondents.

Get more respondents – You can create highly attractive surveys with custom themes. An internal research revealed that visually appealing surveys have 85% more response rates.

Personalize your survey – With custom survey themes, you can create personalized surveys that speak to a specific target audience. These are apt for particular occasions and even match your website’s look and feel.

Create a survey with your own custom theme

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Bring your Course to Life with Enhanced Images http://www.proprofs.com/blog/2015/04/bring-your-course-to-life-with-enhanced-images/ http://www.proprofs.com/blog/2015/04/bring-your-course-to-life-with-enhanced-images/#comments Mon, 13 Apr 2015 09:39:54 +0000 ProProfs Staff http://www.proprofs.com/blog/?p=6169 Online TrainingWith ProProfs, create visual training courses and increase your learner engagement. Visual courses are known to make the learning experience more enjoyable, help learners understand better, invoke more learner interest and helps in increasing training completion rates by 93%!


Here’s how you can create visual courses

  • Once inside the course creator, click on ‘Create a Page’ button.

  • On the right side of the page, you will find a default image added in.

  • You can alter the image size (increase or decrease it) by clicking on the top-right slider.

Take a look at how this works in the image below:

Create Visual TrainingThis GIF image shows how you can increase or decrease the size of an image while creating a course.

Benefits of Visual Courses

  1. 93% increase in completion rates
    When it comes to self-paced online training courses, the most pressing problem is that majority of learners leave courses unfinished. Learners get discouraged seeing a lengthy or “text-heavy” online course. Research reveals that if courses are more visual and contain graphical images, the completion rate increases by 93% and most learners finish the course in just one sitting.

  2. Helps learners easily understand course materials
    Lengthy textual courses containing a lot of information may be hard for all learners to understand. A scientific fact is that 85% of all information received by the brain is visual. Creating visual training will help your learners understand and retain the course materials faster.
  1. Invokes more learner interest in the course
    With this feature, you can cover different pages of your course with images and videos. You can add drawings, pie charts, flowcharts, YouTube or animated videos and more to keep your learners engaged throughout and help them finish the course.

 Create a course to try this feature

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Earn by Selling Your Flashcards at ProProfs Store! http://www.proprofs.com/blog/2015/03/earn-by-selling-your-flashcards-at-proprofs-store/ http://www.proprofs.com/blog/2015/03/earn-by-selling-your-flashcards-at-proprofs-store/#comments Tue, 31 Mar 2015 06:11:32 +0000 ProProfs Staff http://www.proprofs.com/blog/?p=6154 With ProProfs, you can easily create and sell your flashcards online and earn money. Flashcards (question and answer cards) are effective memory-aid tools that help learners learn and memorize new materials quickly.

Scientific research proves that flashcards help you to study up to 7 times faster.

You can now easily create unlimited flashcards and sell them at our online store to a large learner base who can make good use of it.


 What can be done with ProProfs Flashcards?

Remember more: Online flashcards are perfect for learning facts, words, formulas as well as quotes.

Study & practice faster: Question yourself and get immediate feedback on a range of topics. You can keep practicing till you’ve gained mastery over a subject.

Earn money: Create flashcards, sell them to fellow learners and earn money! If your flashcards are related to an upcoming exam or course, there’s a great chance other learners will be interested in buying them. Just add a price tag to your flashcards & get started.

How to set a price to your flashcard:

  • Click on Settings after you have created your flashcard

  • Select the ‘Price’ option under Settings

  • Enter a price for your flashcard (you can even choose from the currencies listed in the dropdown)


ProProfs Flashcard MakerSet a suitable price for your flashcard

Once you’ve entered a price, your flashcard will automatically appear in ProProfs Store. This will enable other learners to view it and buy, if interested. Each time you make a sale, you earn money.

Create a flashcard now and start earning!

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