Contributions by Jenna Cyprus

When it comes to interacting with your employees and helping them grow as individuals in your organization, consider the following question Are you just talking to your employees or are you communicating with them? There s a distinct difference and you would do well to understand why one is superior ...
6 Tips for Enhancing Post-Training Knowledge Transfer

6 Tips for Enhancing Post-Training Knowledge Transfer

Training is futile if there s no plan for knowledge transfer that s the bottom line. With that being said, let s take a few moments to present some ideas and tips regarding ways in which you can enhance post training knowledge transfer in your organization. 1. Make the Content Digestible Knowledge transfer ...
What Millennials are Demanding from Customer Service

What Millennials are Demanding from Customer Service

Millennials, or those between the ages of 18 and 35, hold a large portion of the market in commerce. They ll be responsible for 200 billion in annual buying power starting in 2017, according to Advertising Age, and by the end of their lifetimes, they ll have spent over 10 trillion in the commerce sector. ...
5 Ways You Can Set Your Employees Up for Success

5 Ways You Can Set Your Employees Up for Success

You ve spent a lot of time developing the right recruiting and onboarding strategies to ensure you have intelligent and ambitious employees who are a good fit for your organization. Now what? If you want to maximize your employees chances of growing and being successful which ultimately has a positive ...